To welcome you again, we are going above and beyond recommended safety measures to ensure a safe and clean visit.

Care, hospitality and safety are key words for ALL. And right now, they are more important than ever.

So that you and your family can feel safe during your stay with us, we are implementing a series of important changes to provide a safer and cleaner environment.

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New safety protocols

New safety protocols

We have created and implemented additional disinfection protocols and hygiene measures.

Flexible Cancellation

Flexible Cancellation

We have revised our commercial policies to guarantee your peace of mind when booking. Now you have more options to cancel or change your dates, without penalty. Visit our website to learn more.

The best price, always guaranteed

The best price, always guaranteed

In addition to the special discounts you receive for being a member of the ALL loyalty program, you are always sure to book at the best price. Click here and know our offers.

Selo AllSAFE

The ALLSAFE label and Bureau Veritas certification ensure these additional safety and hygiene procedures are strictly followed, with cleanliness standards and disinfection levels exceeding WHO requirements.

Allsafe stamp.

The ALLSAFE label and Bureau Veritas certification ensure these additional safety and hygiene procedures are strictly followed, with cleanliness standards and disinfection levels exceeding WHO requirements.

Our security protocol begins even before arriving at one of our hotels.

Prepared for a safe and clean welcome

Prepared for a safe and clean welcome

To take care of your health, we must first take care of the health of our employees. Therefore, they are trained to answer all your questions and follow a strict protocol:

  • Daily temperature measurement;

  • Sanitation at the entrance and exit of work;

  • Use of face coverings and personal protective equipment.

Deep cleaning & disinfection

Deep cleaning & disinfection

All rooms go through a complete cleaning and disinfection process between bookings and enter a 24-hour isolation period before new use.

The entire arrival, check-in and accommodation process is designed to guarantee the safety of our guests:

Use of masks

Use of masks

Required for guests and collaborators. Alcohol-gel points are also available in common areas (reception, elevators, restaurants, etc.).

vallet service

vallet service

Temporarily suspended in part of the network. Where this service is still offered, all professionals follow strict vehicle hygiene and cleanliness protocols.

Social distancing

Social distancing

Minimum mandatory distance of 1.5 m in all public areas of the hotel

Temperatura

Temperature

Temperature measurement will be mandatory on arrival at the hotel. Customers with a fever (or who refuse to measure it) will NOT have access to hotel services. Payment will be refunded.

Elevators

Elevators

Limited capacity, to reduce contact between guests in different rooms.

Constant hygiene

Constant hygiene

Pens and electronic keys disinfected with each new use, wiped down to eliminate bacteria.

Sale of hygienic products

To carry out

Individual alcohol-gel and protective masks available for sale.

Our enhanced cleanliness measures are present at all stages of your stay.

Room cleaning

Room cleaning

The standard room cleaning routine has been reinforced, with even greater attention to every detail. However, cleaning service frequency has been reduced to every 3 days. Additional cleaning procedures may be required at the reception.

Linens

Linens

Linens are bagged and removed from the rooms, and washed at high temperatures (60 degrees) for disinfection purposes.

Food and drinks

Food and drinks

New service standards are being implemented to reduce human contact with food and beverages.

  • Use of the inverted buffet system, in which an ALL employee serves you;

  • Quick snacks in boxes available;

  • Minimum distance of 1.5m between chairs and 2m between tables;

  • The items on our menu are bought favoring local suppliers, to avoid food traveling long distances and having contact with many people;

  • Reduced number of items in the fridge, disinfected for each guest. (Room service available for items not found in the room);

  • Room service team prepared to serve you with all necessary & appropriate protective equipment. The service will be offered at no additional cost if the restaurant is closed;

Business & Events

Business & Events

Anyone traveling for business or for a conference or event can also rest easy. Our strict sanitary measures have also been intensified in the places where these activities take place:

  • Reduction in the attendance capacity of meeting rooms and auditoriums, to guarantee adequate social distancing.

  • Lunch and dinner service with inverted buffet system, in which an ALL employee serves guests;

  • Distribution of personal protection kits during coffee breaks.

Special care for children

Special care for children

In hotels where recreational activities are offered for children, additional security protocols have been implemented:

  • One monitor for every 5 children, divided by age group;

  • Activities involving various age groups will be limited to 10 children at a time;

  • Use of alcohol gel to clean your hands at the beginning and at the end of each activity;

  • Use of gloves in activities that involve some kind of contact or distribution of materials;

  • Children who participate in activities promoted by the hotel will have their temperature measured twice a day (morning and afternoon).

Leisure & Recreation

Leisure & Recreation

For your safety, some spaces will be kept closed, such as the children's area, sauna and spa. In the areas that are working, protocols are being adopted for greater control and security.

  • Swimming pool : Controlled frequency and special cleaning procedures, with a minimum distance of 1.5m between the deckchairs, if applicable.

  • Fitness area : Availability of alcohol-gel for cleaning equipment and reductions in room capacity, in following increased social distancing guidelines.

Logo AA

Medical care

ALL, in association with AXA, the world leader in insurance, offers remote medical care to all guests at no additional cost.

In addition to the service, our collaborators are also ready to provide assistance in case of any need, with information on health centers, doctors and consulates or embassies, in the case of foreign guests.

Learn more

Guest diagnosed with COVID-19

If, during the stay, a patient is diagnosed with Covid-19, our team is prepared to guarantee the safety of all guests and collaborators, providing support to the diagnosed customer and their entire family, and reinforcing sanitation measures.

  • After diagnosis, the guest must remain inside the room throughout the stay. All meals will be served there;

  • Cutlery, trays and glasses used by the guest will be cleaned separately;

  • The towels and bedding in the room will be sent immediately for washing, which will also be done separately.

The last stage of your stay has measures that, in addition to guaranteeing security, also provide more comfort.

Parking lot

Parking lot

Payment for parking in car garage now done via automated machine, to avoiding unnecessary person-to-person contact.

Room Keys return

Room Keys return

An acrylic box, duly disinfected, is available for you to leave the electronic key and perform a quick check-out.

01

Before arriving at the hotel

Our security protocol begins even before arriving at one of our hotels.

Prepared for a safe and clean welcome

Prepared for a safe and clean welcome

To take care of your health, we must first take care of the health of our employees. Therefore, they are trained to answer all your questions and follow a strict protocol:

  • Daily temperature measurement;

  • Sanitation at the entrance and exit of work;

  • Use of face coverings and personal protective equipment.

Deep cleaning & disinfection

Deep cleaning & disinfection

All rooms go through a complete cleaning and disinfection process between bookings and enter a 24-hour isolation period before new use.

02

Arrival at the hotel and check-in

The entire arrival, check-in and accommodation process is designed to guarantee the safety of our guests:

Use of masks

Use of masks

Required for guests and collaborators. Alcohol-gel points are also available in common areas (reception, elevators, restaurants, etc.).

Vallet service

Vallet service

Temporarily suspended in part of the network. Where this service is still offered, all professionals follow strict vehicle hygiene and cleanliness protocols.

Social distancing

Social distancing

Minimum mandatory distance of 1.5 m in all public areas of the hotel.

Temperature

Temperature

Temperature measurement will be mandatory on arrival at the hotel. Customers with a fever (or who refuse to measure it) will NOT have access to hotel services. Payment will be refunded.

Elevators

Elevators

Limited capacity, to reduce contact between guests in different rooms.

Constant hygiene

Constant hygiene

Pens and electronic keys disinfected with each new use, wiped down to eliminate bacteria.

Sale of hygienic products

To carry out

Individual alcohol-gel and protective masks available for sale.

03

During your stay

Our enhanced cleanliness measures are present at all stages of your stay.

Room cleaning

Room cleaning

The standard room cleaning routine has been reinforced, with even greater attention to every detail. However, cleaning service frequency has been reduced to every 3 days. Additional cleaning procedures may be required at the reception.

Linens

Linens

Linens are bagged and removed from the rooms, and washed at high temperatures (60 degrees) for disinfection purposes.

Food and drinks

Food and drinks

New service standards are being implemented to reduce human contact with food and beverages.

  • Use of the inverted buffet system, in which an ALL employee serves you;

  • Quick snacks in boxes available;

  • Minimum distance of 1.5m between chairs and 2m between tables;

  • The items on our menu are bought favoring local suppliers, to avoid food traveling long distances and having contact with many people;

  • Reduced number of items in the fridge, disinfected for each guest. (Room service available for items not found in the room);

  • Room service team prepared to serve you with all necessary & appropriate protective equipment. The service will be offered at no additional cost if the restaurant is closed;

Business & Events

Business & Events

Anyone traveling for business or for a conference or event can also rest easy. Our strict sanitary measures have also been intensified in the places where these activities take place:

  • Reduction in the attendance capacity of meeting rooms and auditoriums, to guarantee adequate social distancing.

  • Lunch and dinner service with inverted buffet system, in which an ALL employee serves guests;

  • Distribution of personal protection kits during coffee breaks.

Special care for children

Special care for children

In hotels where recreational activities are offered for children, additional security protocols have been implemented:

  • One monitor for every 5 children, divided by age group;

  • Activities involving various age groups will be limited to 10 children at a time;

  • Use of alcohol gel to clean your hands at the beginning and at the end of each activity;

  • Use of gloves in activities that involve some kind of contact or distribution of materials;

  • Children who participate in activities promoted by the hotel will have their temperature measured twice a day (morning and afternoon).

Leisure & Recreation

Leisure & Recreation

For your safety, some spaces will be kept closed, such as the children's area, sauna and spa. In the areas that are working, protocols are being adopted for greater control and security.

  • Swimming pool : Controlled frequency and special cleaning procedures, with a minimum distance of 1.5m between the deckchairs, if applicable.

  • Fitness area : Availability of alcohol-gel for cleaning equipment and reductions in room capacity, in following increased social distancing guidelines.

Logo AA

Medical care

ALL, in association with AXA, the world leader in insurance, offers remote medical care to all guests at no additional cost.

In addition to the service, our collaborators are also ready to provide assistance in case of any need, with information on health centers, doctors and consulates or embassies, in the case of foreign guests.

Learn more

Guest diagnosed with COVID-19

If, during the stay, a patient is diagnosed with Covid-19, our team is prepared to guarantee the safety of all guests and collaborators, providing support to the diagnosed customer and their entire family, and reinforcing sanitation measures.

  • After diagnosis, the guest must remain inside the room throughout the stay. All meals will be served there;

  • Cutlery, trays and glasses used by the guest will be cleaned separately;

  • The towels and bedding in the room will be sent immediately for washing, which will also be done separately.

04

Check-out

The last stage of your stay has measures that, in addition to guaranteeing security, also provide more comfort.

Parking lot

Parking lot

Payment for parking in car garage now done via automated machine, to avoiding unnecessary person-to-person contact.

Room Keys return

Room Keys return

An acrylic box, duly disinfected, is available for you to leave the electronic key and perform a quick check-out.

Now that you know all our initiatives, you can make your reservation with ease.

FAQ

If you still have any questions or need more information, please contact us.

Argentina: 00 800 2222 2267

Brasil: 0800 703 7000

Canadá: 844 382 2267

Estados Unidos: 844 382 2267

Australia: 1300 656 565

South Korea: 00798 8521 2018

China: 4 008 182 688

United Arab Emirates: 800 035 702 749

Hong Kong: 800 938 768

Indonesia: +62 (0) 21 25 53 34 00

Japan: 034 455 6404

New Zealand: 0800 444 422

Singapore: 800 616 1367

Thailand: +66 (0) 2 659 28 77

Taiwan: 0809 09 80 28

Germany: +49 (0) 69 95 30 75 95

Austria: +43 (0) 1360 27 72000

Belgium (French): +32 (0) 2 643 5002

Belgium (Dutch): +32 (0) 2 643 5000

Spain: +34 (0) 902 10 04 63

France: 0800 200 258

Netherlands: +31 (0) 20 65 45 730

Italy: +39 199 129 999

Poland 0801 606 606

Portugal: +351 (0) 21 318 00 49

United Kingdom: 800 026 38 08

Russia: +7 (0) 495 7059486

Switzerland: +41 (0) 2 25 67 53 10

Turkey: +90 (0) 212 375 5215

(+61) 1300 890 866